When you’re on a difficult journey it’s always useful and comforting to know what stages you’ll be passing through on your way. The crisis we’re experiencing now is one such journey.

In this blog I’m going to explain what those four stages are, what tends to happen in each stage and how you could respond.

I’m keeping it high-level to make it easier to absorb. However, you’ll note that the Survival stage is crucial to your future success. So, we’ve prepared an in-depth study of how best to behave and interact with your clients to maximise the benefits you can receive during this stage – Extreme Client Care – Helping people through the crisis and setting yourself apart