Extreme Client Care
During a crisis we are remembered for what we give. Advice on how to invest into your client relationships NOW so that you emerge as number 1 choice when things recover.
Customer Service (An epic fail story)
Every company is guilty of dropping the ball every now and then, but it's how you pick it up and turn a customer's negative experience of dealing with your organisation into a positive one that counts.
Do you know your clients as well as you think?
Should you get to know your clients on a personal level - yes you should, here's why...
How a baby’s bottle cost an airline A$100k
Just a quick reminder of how much a small act of thoughtlessness can cost you BIG BUCKS!
7 ways to create sticky clients who buy more and stay longer
7 ways to make your clients more sticky so that they buy more and stay longer.
Epic client complaint handling by a US hotel (AMAZING!)
If you think you're client complaint handling was excellent check this out (it blew me away!)
How to seriously p1$$ off your clients
How to seriously p1$$ off your clients I sat down to write a blog about pitching this morning and then remembered I had to book my car in for repair. An hour later I’d abandoned the attempt and decided to write this blog instead because I’m seriously p1$$ed off at the moment and [...]