vlog

One big reason people underachieve in business (plus the remedy)

In today’s business world everybody is busy urgent in your face tasks. Emails, mobiles, social media and back-to-back meetings might make you feel busy but there’s a downside to this!

By |2020-03-26T11:46:31+00:00March 5th, 2018|006 - For The Owners, Blog, Personal Development, vlog|0 Comments

The Secret Power Of Persuasion

First thing to say this is not a political blog post but it does draw on the remarkable UK General Election of June 2017. Why did the Tories lose when they started off in such a super-strong position? How did Labour pull off such a dramatic surge in support? It’s all a matter [...]

By |2020-03-26T11:48:07+00:00June 12th, 2017|007 - Reflections, Blog, Efficiency & Effectiveness, Mike's Take On, vlog|2 Comments

Epic client complaint handling by a US hotel (AMAZING!)

If you think you're client complaint handling was excellent check this out (it blew me away!)

By |2020-03-26T11:48:09+00:00October 26th, 2016|002 - Customer Care, Blog, Code-23, vlog|17 Comments

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